Support
Email [email protected] and we will reply within one business day. Include the email you signed up with.
The charge on your statement
Payments appear as SEENALOUD.COM on your card statement. Every payment comes with a Stripe receipt sent to your email, and yearly plans get a reminder before they renew.
Cancel your plan
Open your account, choose Billing and invoices, then Cancel plan. Your plan and minutes stay active until the end of the period you paid for and you are not charged again.
Refunds
Within 14 days of your first payment, if you have used fewer than 30 minutes, choose Request a refund on your account page and the payment is refunded in full straight away. For any other billing problem, email us first; we can usually fix it faster than a bank dispute, which can take weeks.
Invoices and receipts
Download every invoice from Billing and invoices in your account. You can add a company name, address and VAT or tax ID there.
A video did not work
If a video fails, its minutes go straight back to your balance. If the result is wrong or unclear, email us the link from your account and we will look at it.